Returns & Refunds

Returns are accepted for eligible products that are unused, unopened, and in their original packaging and condition. For health and safety reasons, opened food products and consumable items cannot be returned unless they are damaged, defective, expired, or incorrect.

If you receive a damaged, defective, expired, or incorrect product, please contact us as soon as possible. Provide your order number, a description of the issue, and clear photos so our team can review your request quickly.

To request a return, contact our customer service team via WhatsApp and provide your order number, the product name, and the reason for the return. Please do not send or return any product before receiving confirmation and instructions from our team.

Eligible products may be exchanged depending on their condition and stock availability. The product must be unused, unopened, and in its original packaging. Any price difference or additional delivery charge will be confirmed before the exchange.

Once the returned product has been received and inspected, our team will confirm whether the refund has been approved. Approved refunds will be arranged using the available refund method, and the customer will be informed of the expected processing time.