Shipping
Delivery within 1–2 days
Cash on Delivery
Pay conveniently in cash when your order arrives.
Returns & Refunds
Clear and simple returns and refunds for eligible products.
Store Locations
Visit our branches in Abu Dhabi and Ajman.
Track Order
Follow your order status from confirmation to delivery.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Delivery within 1–2 days. Delivery times may vary during weekends, public holidays, or unexpected courier delays.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes. For urgent or time-specific requests, please contact us on WhatsApp before placing your order. Additional delivery charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Please contact our customer service team via WhatsApp as soon as possible and provide your order number and the correct delivery address. We can update the address only if the order has not been processed or dispatched. Once the order has been handed over for delivery, changing the address may not be possible and could result in a delay or an additional delivery charge.
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Please contact our customer service team via WhatsApp as soon as possible and provide your order number along with the details you would like to change. We can only cancel or update an order before it has been processed or dispatched. Once the order has been prepared or handed over for delivery, cancellation or modification may no longer be possible.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If you experience any issue with your order, please contact us via WhatsApp as soon as possible. Provide your order number, a clear description of the problem, and photos if you received a damaged, incorrect, or defective product. Our team will review the information and assist you with the most appropriate solution as quickly as possible.
What should I do if part of my order is missing?
What should I do if part of my order is missing?
If one or more items are missing from your order, please check the package carefully and compare the received products with your order confirmation. Then contact our customer service team via WhatsApp and provide your order number, the names of the missing items, and photos of the received package if possible. Our team will investigate the issue and assist you promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
Returns are accepted only for eligible products that are unused, unopened, and in their original packaging and condition. For health and safety reasons, opened food products, ingredients, creams, chocolates, and other perishable or consumable items cannot be returned unless they were delivered damaged, defective, expired, or different from what was ordered. All return requests are subject to review and approval by our customer service team.
How do I initiate a return?
How do I initiate a return?
To request a return, please contact our customer service team via WhatsApp as soon as possible. Provide your order number, the name of the product, the reason for the return, and clear photos if the item is damaged, defective, or incorrect. Our team will review your request and provide the next steps. Please do not return any product before receiving confirmation from us.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
An exchange may be available for eligible products, depending on the item’s condition and stock availability. The product must be unused, unopened, and in its original packaging. Opened food products and consumable items cannot be exchanged unless they are damaged, defective, expired, or incorrect. Any price difference or additional delivery charge will be confirmed before the exchange is arranged.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once the returned product has been received and inspected, our team will inform you whether the return or exchange has been approved. Processing times may vary depending on the product and the reason for the request. If approved, we will arrange the replacement, exchange, or refund and provide you with an update through WhatsApp or your registered contact details.
